Refund policy
Return and Refund Policy
Last Updated: October 17, 2026
At Silkehair, customer satisfaction is important to us. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through https://silkehair.shop.
1. Return Eligibility
Customers may contact us to request a return within 30 days of receiving their order, subject to applicable consumer protection laws.
To be eligible for a standard return, items should generally be:
• Unused and unworn.
• In their original condition.
• Returned with original packaging and accessories, where applicable.
Certain products may be excluded from standard returns where permitted by law, including certain sealed hygiene products once unsealed. Any applicable exclusions will be communicated clearly.
These conditions do not limit mandatory consumer rights relating to faulty, damaged, or incorrectly described products.
2. How to Request a Return
To request a return, email contact@silkehair.shop and provide:
• Your order number.
• The item you wish to return.
• The reason for your return.
• Photographs, if the item is damaged, defective, or incorrect.
Please contact us before sending any item back. We will provide the relevant return instructions.
3. Return Shipping Costs
For returns due to a change of mind, customers are responsible for return shipping costs where permitted by applicable law.
If an item is faulty, damaged, incorrect, or not as described, please contact us. We will provide an appropriate remedy in accordance with applicable law.
4. Refunds
Once an authorised return has been received and assessed, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Refunds will be handled within the time limits required by applicable law.
Original shipping charges and return shipping costs will be treated in accordance with applicable law and the circumstances of the return.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact contact@silkehair.shop with your order number and clear photographs where appropriate.
We will review the issue and arrange an appropriate solution, such as a replacement, repair, or refund, as required by applicable law.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at contact@silkehair.shop.
We cannot guarantee cancellation once an order has been processed or dispatched. However, this does not affect any statutory cancellation rights you may have under applicable law.
7. Exchanges
If you wish to exchange an item, please contact us before returning it.
Exchanges are subject to product availability and applicable consumer protection laws.
8. International Returns
Customers outside the United Kingdom may request returns under this policy and any applicable local consumer protection laws.
For international returns, customers should contact us for instructions before shipping an item back.
Any customs duties, taxes, or shipping charges associated with a return will be handled in accordance with applicable law.
9. Statutory Consumer Rights
Nothing in this policy excludes, restricts, or replaces any consumer rights that cannot legally be excluded or restricted.
Depending on the customer’s location, additional rights may apply, including cancellation periods for online purchases and remedies for faulty or misdescribed goods.
10. Contact Information
Store Name: Silkehair
Website: https://silkehair.shop
Email: contact@silkehair.shop
Phone: +44 7933877184
Contact Person: HIN CHEUK CHAN
Address:
88 Fair Close
Bicester, OX26 4YR
United Kingdom
For all return and refund enquiries, please contact contact@silkehair.shop.