Shipping policy
Shipping Policy
Last Updated: October 17, 2026
At Silkehair, we aim to process and deliver your orders as efficiently as possible. We ship to customers in the United Kingdom and selected international destinations.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not normally processed or dispatched on weekends or public holidays. Processing times may be longer during promotional periods or periods of high order volume.
You will receive an email confirmation after placing your order.
2. Shipping Destinations
Silkehair ships to the United Kingdom and selected international destinations, subject to availability at checkout.
Please ensure that your shipping address and contact details are accurate before completing your purchase.
3. Shipping Rates
Shipping costs are calculated and displayed at checkout before payment.
Shipping rates may vary depending on the destination, the shipping method selected, and the size or weight of the order.
Any applicable shipping charges will be shown before you complete your purchase.
4. Estimated Delivery Times
Delivery times depend on the destination, shipping carrier, and shipping method selected.
Estimated delivery times will be communicated at checkout or through your order confirmation, where available.
Delivery estimates are not guaranteed. Delays may occur due to customs inspections, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.
5. Order Tracking
When tracking is available, tracking details will be sent to the email address provided at checkout once your order has been dispatched.
Please allow time for tracking information to become available after dispatch.
6. Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Customs procedures may also affect delivery times.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping details, contact us as soon as possible at contact@silkehair.shop.
We cannot guarantee that address changes can be made after an order has been processed or dispatched.
8. Delayed, Lost or Missing Orders
If your order has not arrived within the estimated delivery window, please contact us at contact@silkehair.shop with your order number.
We will review the situation and assist you in resolving the issue.
Your statutory rights regarding delivery and non-delivery remain unaffected by this policy.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at contact@silkehair.shop with your order number and photographs of the issue, where appropriate.
We will review your request and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.
10. Contact Information
Store Name: Silkehair
Website: https://silkehair.shop
Email: contact@silkehair.shop
Phone: +44 7933877184
Contact Person: HIN CHEUK CHAN
Address:
88 Fair Close
Bicester, OX26 4YR
United Kingdom
For shipping enquiries, please contact us using the details above.