Terms of service
Terms of Service
Last Updated: October 17, 2026
1. Overview
This website is operated by Silkehair. Throughout the site, the terms “we”, “us”, and “our” refer to Silkehair.
Silkehair operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience.
By visiting our website or purchasing from us, you agree to these Terms of Service and any policies referenced herein. If you do not agree to these terms, please do not use our website.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.
You agree not to use our website for any unlawful purpose or to violate any applicable laws or regulations.
You must not introduce malicious software, attempt to gain unauthorised access to our systems, or interfere with the security or operation of the website.
3. Products and Availability
We make reasonable efforts to display our products, descriptions, images, and prices accurately.
Colours and appearances may vary depending on your device or screen settings.
All products are subject to availability. We reserve the right to update product descriptions, discontinue products, or correct errors, subject to applicable law and any rights arising from an order already accepted.
4. Prices and Payments
All prices and applicable charges will be displayed at checkout before you complete your purchase.
Shipping costs, taxes, and other applicable charges will be shown where required.
Payments are processed through the payment methods made available at checkout. By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.
If a pricing or listing error occurs, we will handle the situation in accordance with applicable law.
5. Orders and Order Acceptance
After placing an order, you may receive an email confirming that your order has been received.
An order confirmation does not necessarily mean that every order has been finally accepted. If we need to clarify information or cannot fulfil an order, we will contact you and handle any cancellation and refund in accordance with applicable law.
Please ensure that your contact and shipping information is accurate when placing an order.
6. Shipping and Delivery
Shipping destinations, estimated delivery times, shipping charges, and other delivery conditions are described in our Shipping Policy.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.
Your statutory rights concerning delivery, non-delivery, and delayed orders remain unaffected.
7. Returns, Refunds and Cancellations
Our Return and Refund Policy explains how to request a return or refund.
Nothing in our policies limits any mandatory rights you may have under applicable consumer protection laws, including any applicable cancellation rights for online purchases.
8. Intellectual Property
All website content, including text, graphics, logos, photographs, product descriptions, and design elements, belongs to Silkehair or its respective rights holders unless otherwise stated.
You may not reproduce, distribute, modify, or commercially exploit this content without prior authorisation, except where permitted by law.
9. Third-Party Services and Links
Our website may use third-party services, including payment processors, delivery providers, and external websites.
We are not responsible for the content or independent practices of third-party websites. Your use of those services may be subject to their own terms and policies.
This provision does not exclude any liability that cannot legally be excluded.
10. Privacy and Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy.
By placing an order or contacting us, you acknowledge that your information may be processed as necessary to provide our services, fulfil orders, process payments, and respond to enquiries, subject to applicable data protection laws.
11. Errors and Updates
We may correct errors, update information, or change website content when necessary.
Changes to these Terms of Service will be published on this page with an updated date. Changes will not remove rights that customers already have under applicable law.
12. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Subject to the foregoing, Silkehair will not be responsible for losses arising from circumstances beyond our reasonable control, to the extent permitted by applicable law.
13. Governing Law and Consumer Rights
These Terms of Service are subject to the laws applicable to the transaction and the seller.
If you are a consumer, any mandatory protections available under the laws of your country of residence remain unaffected where applicable.
14. Contact Information
For questions about these Terms of Service, please contact us:
Store Name: Silkehair
Website: https://silkehair.shop
Email: contact@silkehair.shop
Phone: +44 7933877184
Contact Person: HIN CHEUK CHAN
Address:
88 Fair Close
Bicester, OX26 4YR
United Kingdom